1. Information We Collect
Personal Information
We collect information you provide directly to us, including:
- Name, email address, and phone number
- Project details and service preferences
- Communication preferences, including SMS opt-in status
- Any other information you choose to provide
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and device information
- Browser type and version
- Pages visited and time spent on our site
- Referring website information
2. How We Use Your Information
We use the information we collect to:
- Provide and improve our construction services
- Respond to your inquiries and requests
- Send project updates and service communications
- Process and fulfill service agreements
- Comply with legal obligations
- Send marketing communications (with your consent)
3. SMS Communications and A2P 10DLC
SMS Data Collection and Use
When you opt in to receive SMS communications, we collect and use your mobile phone number to send:
- Project status updates and notifications
- Appointment confirmations and reminders
- Service-related announcements
- Promotional offers (with explicit consent)
A2P 10DLC Compliance and Data Security
Our SMS communications are sent through A2P 10DLC registered campaigns, which means:
- Your phone number is verified and protected against spam
- Messages are sent through registered business channels
- We maintain detailed records of consent and opt-out requests
- All communications comply with TCPA and carrier requirements
SMS Data Retention
We retain SMS-related data including phone numbers, consent records, and message logs for:
- Active customers: Duration of business relationship plus 3 years
- Opted-out users: 5 years for compliance purposes
- Consent records: 4 years as required by TCPA regulations
Third-Party SMS Providers
We work with third-party SMS service providers who are also A2P 10DLC compliant. These providers:
- Are contractually bound to protect your information
- Cannot use your data for their own marketing purposes
- Must comply with the same privacy and security standards
- Are required to delete your data upon our request
4. Information Sharing
We do not sell, trade, or rent your personal information. We may share information only in these limited circumstances:
- With service providers who assist in our operations
- When required by law or legal process
- To protect our rights or the safety of others
- In connection with a business transfer or merger
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
6. Your Rights and Choices
SMS Opt-Out
You can stop receiving SMS messages at any time by:
- Texting "STOP" to any message from us
- Calling (954) 515-9129
- Emailing info@astelaconstruction.com
Other Rights
You may also:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your information (subject to legal requirements)
- Object to certain processing of your information
7. Cookies and Tracking
Our website may use cookies and similar tracking technologies to enhance your experience. You can control cookie settings through your browser preferences.
8. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date.
10. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Astela Construction Company
Phone: (954) 515-9129
Email: info@astelaconstruction.com